Privacy Policy

Effective Date: 04/23/2025

Welcome to Will U Help (“WUH,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.willuhelp.life (the “Website”), use our mobile applications, or engage with our services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect personal and non-personal information from users in several ways, including when you visit our Website, fill out forms, sign up for an account, donate, or interact with our Services.

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Demographic Information: Age, gender, location
• Account Information: Username, password, security questions
• Donation Information: Billing details, transaction history, payment card details (processed securely through third-party payment processors)
• Communication Records: Correspondence with WUH, responses to surveys, customer service interactions
• Media Content: Photos, videos, or audio recordings you provide or consent to be used by WUH
• Sensitive Personal Information: If applicable, certain personal details related to reunification services (such as genealogy-related and personal information data)

1.2 Automatically Collected Information

When you visit our Website or use our Services, we may automatically collect the following data:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, time spent on the Website, navigation paths, interactions with our content
• Cookies & Tracking Technologies: We use cookies, pixel tags, and analytics tools to understand user behavior and improve our Services

2. How We Use Your Information

We use the information collected for the following purposes:

• To Provide and Improve Our Services: Ensuring our platform functions properly and improving user experience
• To Communicate With You: Sending updates, responding to inquiries, and providing customer support
• To Facilitate Donations and Transactions: Processing payments securely through third-party providers
• To Conduct Research and Reunification Services: Assisting with lost connections and verifying relationships
• To Comply With Legal Obligations: Meeting regulatory and compliance requirements
• For Security and Fraud Prevention: Protecting our Website, Services, and users from unauthorized activities

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your information with third parties under the following conditions:

3.1 Authorized Third Parties

Your information may be shared with:

• Volunteers, contractors, and employees who assist with research, reunification services, and outreach programs
• Payment processors to facilitate donations and transactions securely
• Genealogical and research organizations and numerous databases for verifying family connections (when applicable)

3.2 Legal Compliance and Safety

We may disclose your information:

• If required by law, court order, or government request
• To prevent fraud, abuse, or security threats
• To protect the rights, property, or safety of WUH, users, or the public

3.3 Consent-Based Sharing

With your explicit consent, we may share your information for specific purposes, such as media releases or partner collaborations.

4. Data Security

We take reasonable measures to safeguard your information from unauthorized access, loss, misuse, or disclosure. These include:

• Encryption of sensitive data
• Secure access controls for user accounts and payment processing
• Regular security assessments to maintain the integrity of our systems

However, no online platform is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Opting Out of Communications

You may unsubscribe from our email list by clicking the “unsubscribe” link in our emails or by contacting us directly.

5.2 Accessing and Updating Your Information

You may request access to, update, or delete your personal information by contacting us at info@willuhelp.life.

5.3 Cookies and Tracking Technologies

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Website.

6. Third-Party Links

Our Website may contain links to third-party websites or services. WUH is not responsible for their privacy practices. We encourage you to review the privacy policies of external sites before sharing your information.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to have it removed.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your data, subject to any legal retention requirements.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, without regard to conflict of law provisions. Any disputes arising from this policy shall be resolved in the state or federal courts of Georgia.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users through our Website or email. Continued use of our Services after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: info@willuhelp.life
 🌐 Website: www.willuhelp.life

Thank you for trusting Will U Help in our mission to End Isolation for the unsheltered and lonely.