Frequently Asked Questions (FAQs)
Reconnection Process
How does reconnecting to a lost loved one work?
Our volunteers go directly to the streets, searching for unsheltered and lonely individuals who want to reconnect with a lost loved one. We record a short video message from them and begin the process of locating their loved one.
Additionally, case workers, homeless shelters, therapists, VA professionals, and outreach teams can submit a reconnection request on behalf of an individual using our online form.
What are the possible outcomes of the reconnection process?
We find your loved one and they want to reconnect:
We’ll share their contact information with you so you can take the next step.
We find your loved one but they don’t want to reconnect:
We’ll notify you by phone or email.
We’re unable to locate your loved one:
We’ll notify you by phone or email.
We’ll share their contact information with you so you can take the next step.
We find your loved one but they don’t want to reconnect:
We’ll notify you by phone or email.
We’re unable to locate your loved one:
We’ll notify you by phone or email.
How long does it take to reconnect?
Typically, it takes 1 to 4 months to provide an outcome.
How will I be contacted?
We will contact you by phone or email.
How many people can I request to reconnect with?
You may submit one request. In some cases, we may allow up to two.
Why do you need a video?
A video ensures authenticity and helps your loved one recognize the sincerity of the request.
What if I don’t have a phone to record a video?
We recommend visiting a public place like a library and asking for help to record your video and submit the reconnection form.
Message Bags & Backpacks
What’s inside the message bags and backpacks?
Each message bag or backpack typically includes:
Instruction pamphlet on how to use the empty space to draw on
Sharpie marker
Socks
Can/bottle opener
Reusable fork, spoon, knife
Nail clippers
Ponchos
Hairbrush with mirror
Toothbrush & toothpaste
Collapsible blow-up pillow
Emergency blanket
Resealable plastic bag
Band-aids
Sunscreen
Bathing wipes
Razors
Lip balm
Deodorant
Cooling neck towel
Personalized notes of encouragement
Non-perishable, easy-to-chew food
Bottled water
We also hand out donated items when available:
Shoes
Blankets
Instruction pamphlet on how to use the empty space to draw on
Sharpie marker
Socks
Can/bottle opener
Reusable fork, spoon, knife
Nail clippers
Ponchos
Hairbrush with mirror
Toothbrush & toothpaste
Collapsible blow-up pillow
Emergency blanket
Resealable plastic bag
Band-aids
Sunscreen
Bathing wipes
Razors
Lip balm
Deodorant
Cooling neck towel
Personalized notes of encouragement
Non-perishable, easy-to-chew food
Bottled water
We also hand out donated items when available:
Shoes
Blankets
Street Outreach
What do you do during outreach trips?
We typically go out on Sundays when streets are less congested. During outreach, we offer:
Free hugs and fist bumps
Reconnection services
Message bags and backpacks
Over-the-counter medicine (Tylenol, ibuprofen, aspirin, allergy and cough meds, Q-tips, Narcan)
Wound care (band-aids, triple antibiotic ointment, splints)
Donated essentials from our supporters
Free hugs and fist bumps
Reconnection services
Message bags and backpacks
Over-the-counter medicine (Tylenol, ibuprofen, aspirin, allergy and cough meds, Q-tips, Narcan)
Wound care (band-aids, triple antibiotic ointment, splints)
Donated essentials from our supporters
